Supervisory Techniques and Skills
(InTrans01)

 This course requires an enrollment key

 

logoCourse Description

This course is designed for supervisors, lead workers or others who find themselves involved in the management process - and perhaps concerned that they should be better prepared to do this job. It is not for middle or upper level managers or administrators who may be more concerned with the total organization or achieving organizational goals.

Objectives: Upon completion of this module, participants will be able to:

  • Define the role of supervisor by identifying the required skill set for success.
  • Develop a system for hiring and training new employees to maximize work efficiency.
  • Identify ways to manage stress by eliminating obstacles and managing time.
  • Discuss different options for dealing with conflict to select correct styles for managing situations.
  • Understand what is meant by an organization’s culture and discuss how it impacts completion of daily tasks.
  • Develop a strategy to manage labor relationships.

This course requires an enrollment key